Bluetooth Wireless Device No Longer Functions After Upgrade to Windows XP

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This article was previously published under Q303607

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SYMPTOMS

After you upgrade a computer that has Bluetooth hardware and drivers installed, your Bluetooth wireless device may no longer function. Windows XP Device Manager shows the device with an exclamation point, indicating a problem with the device.

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CAUSE

This behavior occurs because Windows XP does not include native support for Bluetooth wireless devices.

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RESOLUTION

To resolve this issue, make sure that Service Pack 1 (SP1) for Windows XP is installed, and then contact the manufacturer of your computer or your Bluetooth device for information about how to obtain the update for Windows XP SP1 that adds native support for Bluetooth wireless technology.

To determine if you have SP1 installed, right-click My Computer and then click Properties. If "Service Pack 1" is not listed under System, install SP1. For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

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STATUS

This behavior is by design.

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MORE INFORMATION

Computer and device manufacturers can contact Microsoft Product Support Services (PSS) to obtain the update that adds support for Bluetooth wireless technology to Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

323183 (http://support.microsoft.com/kb/323183/EN-US/ ) Availability of Windows XP Service Pack 1 Support for Bluetooth Wireless

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