Some Compaq Programs Cause Mapped Drives to Be Disconnected

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This article was previously published under Q305355

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SYMPTOMS

After a few minutes of idle time, your mapped drive or drives may be disconnected, and a red "X" may appear next to the mapped drives in Windows Explorer. After this occurs, and even if you double-click the mapped drive letter, the connection to the server may not be re-established.

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CAUSE

This issue can occur if one or more of the following programs are installed on your computer:

Compaq Diagnostics for NT
Compaq Insight Manager LC Remote Management

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RESOLUTION

To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.

To work around this issue, uninstall either or both of the following programs:

Compaq Diagnostics for NT
Compaq Insight Manager LC Remote Management

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MORE INFORMATION

For additional information about the drive mapping process, click the article number below to view the article in the Microsoft Knowledge Base:

297684 (http://support.microsoft.com/kb/297684/EN-US/ ) Drive Mapping May Time Out on a Windows 2000-Based Computer

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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