Article ID: 307102 - View products that this article applies to.
This article was previously published under Q307102
After you return your computer from hibernation, if you attempt to disable a Logitech serial mouse, Device Manager may stop responding (hang). This behavior occurs on a Windows XP-based computer that has the Lsermous.sys driver installed.
To resolve this behavior, contact Logitech to check for the availability of an updated driver that addresses this behavior.
To work around this behavior, manually install the Microsoft Serial Mouse device, which uses Sermouse.sys drivers:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.