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Device Appears to Hang When You Push a Button Configured to Start a Program and the Device Is Sleeping
Article ID: 309824 - View products that this article applies to.
This article was previously published under Q309824
When you push a button that you have configured to start a program, if your device is sleeping, the device may appear to stop responding (hang).
The button is configured to point to an .lnk file, which is a shortcut to a program that is installed into a folder that is based outside of the device's internal RAM. Because of the powered-off state of the device, the device has not yet initialized any external cards or add-ons, and this can cause the device to appear to hang.
To work around this issue, move the program to a folder location that is based in the RAM of the device.