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Windows XP logon screen does not appear and the computer continuously restarts
Article ID: 310396 - View products that this article applies to.
This article was previously published under Q310396
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
(http://support.microsoft.com/kb/315854/ )Windows 98 and Windows Me Error Message Resource Center
When you start your computer, the Microsoft Windows XP startup screen appears, and then the computer may restart. The Windows XP logon screen does not appear.
This issue may occur if the Kernel32.dll file is missing or damaged.
To resolve this issue, use the Windows Recovery Console to extract a new copy of the Kernel32.dll file from the original Windows XP CD. To do this, follow these steps:
For additional information about how to install the recovery console, click the following article number to view the article in the Microsoft Knowledge Base:
216417For additional information about how to use the recovery console, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/216417/ )How to install the Windows Recovery Console
(http://support.microsoft.com/kb/307654/ )How to access the Recovery Console during startup