Ftapp.dll causes an error message

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This article was previously published under Q312429

SYMPTOMS

Installing iMesh on your Windows XP-based computer may generate an error message that is similar to:

Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is displayed:

App Name      App Version  Module Name  Module Version  Offset
----------------------------------------------------------------
Explorer.exe  6.0.2600.0   Ftapp.dll    1.0.0.1         000059be

There may be other shareware or freeware programs that install this dynamic-link library (DLL). See the "Workaround" section of this article for information about how to remove this DLL.

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CAUSE

Ftapp.dll is an advertising and user-monitoring Trojan file. It might track your Web browsing activity or display advertisements, or both.

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No uninstall program (Uninst.exe) is included with Ftapp.dll. You receive an error message if you try to remove Ftapp.dll by using the Add or Remove Programs tool in Control Panel, and Ftapp.dll is not removed. To remove it, use either of the following methods.

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Method 1

Use a "freeware" detector (such as Ad-aware). You can download Ad-aware from the following Cnet Web site:

http://download.com.com/3000-8022-10214379.html?tag=lst-0-4 (http://download.com.com/3000-8022-10214379.html?tag=lst-0-4)

After you install Ad-aware, install the updated Ad-aware signature file (Reflist.zip) from the following Lavasoft Web site:

http://www.lavasoft.de/ (http://www.lavasoft.de/)

This updates the Reflist.sig file that is included with Ad-aware. You can then scan for and clean this Trojan from your computer.

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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