Article ID: 314261 - Last Review: January 17, 2002 - Revision: 1.0

Alzip50.dll Causes Access Violation Error Message

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This article was previously published under Q314261
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SYMPTOMS

You may receive the following error message:
Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, you may receive the following error signature information: 
   App Name      App Version  Module Name  Module Version  Offset
   ----------------------------------------------------------------
   Explorer.exe  6.0.2600.0   Alzip50.dll  0.0.0.0         00013990
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CAUSE

This issue can occur if you are using a Korean .zip utility or shell extension from the following Web site:
http://www.altools.co.kr (http://www.altools.co.kr)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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RESOLUTION

To resolve this issue, contact the manufacturer of the .zip utility or shell extension to inquire about the availability of a fix for this issue.
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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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Keywords: 
kberrmsg kbenv kbprb kb3rdparty kbprod2web KB314261
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