Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
A Stop: 0xc000026C or Stop: 0xc0000221 "Unable to Load Device Driver" Error Occurs When You Start Windows XP
Article ID: 315241 - View products that this article applies to.
This article was previously published under Q315241
When you start Windows XP, you may receive one of the following error messages:
STOP: 0xc000026C [Unable to load device driver] DriverName
STOP: 0xc0000221 [Unable to load device driver] DriverName
DriverName is the name of the device driver file.
STOP: 0xc0000221. Bad image check sum, the image user32.dll is possibly corrupt. The header check sum does not match the computed check sum.
This behavior can occur if one of the following conditions is true:
To resolve this behavior, use the appropriate method for your symptoms.
Missing or Damaged Driver FileUse Recovery Console to replace the missing or damaged driver file. To do so, follow these steps:
Missing or Damaged User32.dll FileUse Recovery Console to replace the corrupted or damaged User32.dll file, then, if needed, perform an in-place upgrade (also called a repair install) of Windows XP. To do so follow these steps:
For additional information how to perform an in-place upgrade of Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/315341/EN-US/ )How to Perform an In-Place Upgrade of Windows XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
While you are running Recovery Console, if you want information about a specific command, type help commandname at the command prompt, and then press ENTER.
For additional information about using Recovery Console, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/314058/EN-US/ )Description of the Windows XP Recovery Console
307654If you started the computer from Windows XP Setup boot disks and you receive either of the Stop errors that are described in the Symptoms section of this article, one or more of the six floppy disks might be defective. You can create a new set of Windows XP Setup boot disks.
(http://support.microsoft.com/kb/307654/EN-US/ )HOW TO: Install and Use the Recovery Console for Windows XP
For additional information about creating a set of Windows XP Setup boot disks, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/310994/EN-US/ )HOW TO: Obtain Windows XP Setup Boot Disks