Article ID: 315332 - View products that this article applies to.
This article was previously published under Q315332
You may see the following behaviors when you upgrade your computer from Microsoft Windows Millennium Edition (Me), from Microsoft Windows 98 Second Edition, or from Microsoft Windows 98 to Microsoft Windows XP. These behaviors occur during the last phase of Setup, the "Finalizing Installation Upgrading Program and System Settings" phase:
To troubleshoot and resolve this behavior, use one of the following methods.
Method 3: Remove Other ProgramsIf the steps is described earlier in this article do not resolve the problem, you may want to quit Setup, revert to your previous operating system, and then remove any programs that could cause a problem, like antivirus programs. Run Windows XP Setup again.
To do this, restart the computer, and then click Cancel Windows XP Setup. If this option is not displayed on the screen when you restart your computer and resume Setup, click the article numbers below for more information about how to restore the computer to the previous version of Windows:
(http://support.microsoft.com/kb/308233/EN-US/ )How to Start the Windows XP Uninstallation Process from a Command Prompt
(http://support.microsoft.com/kb/312569/EN-US/ )How to Manually Start the Uninstall Process to Remove Windows XP
(http://support.microsoft.com/kb/314052/EN-US/ )How to Manually Remove Windows XP and Restore Windows 95, Windows 98, or Windows Millennium
For additional information about how to troubleshoot Windows XP Setup issues, click the article number below to view the article in the Microsoft Knowledge Base:
310064For additional informationabout Windows XP Setup, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/310064/EN-US/ )HOW TO: Troubleshoot Windows XP Setup Problems When You Upgrade from Windows 98 or Windows Me
(http://support.microsoft.com/kb/306824/EN-US/ )Release Notes for Windows XP Setup Contained in the Home.txt File