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"Stop 0x0000001E" Error Message After You Install the Post-Windows NT Service Pack 6a Security Rollup Package

Article ID: 317252 - View products that this article applies to.

This article was previously published under Q317252

SYMPTOMS

When you restart your Windows NT Server 4.0-based computer after you install the Post-Windows NT 4.0 Service Pack 6a (SP6a) Security Rollup Package (SRP), you may receive the following STOP (blue screen) error message:

*** STOP: 0x0000001E (0xc0000005, 0x8010A975, 0x00000001, 0x00000004)
KMODE_EXCEPTION_NOT_HANDLED *** address 8010a975, has base at 80100000 - ntoskrnl.exe

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CAUSE

This behavior can occur if your computer contains mismatched versions of the following operating system files:

tcpip.sys
netbt.sys
raspptpe.sys

This behavior can occur if, before you install the SRP, you install Remote Access Service (RAS) but do not reapply Windows NT 4.0 SP6a before you restart your computer.

NOTE: The current versions of these files are included with SP6a for Windows NT 4.0.

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RESOLUTION

To resolve this issue, follow these steps.

Step 1: Restore the Driver Files

Copy the following files from the %SYSTEMROOT%\$NtUninstallQ299444$ directory to the %SYSTEMROOT%\system32\drivers directory:

tcpip.sys
netbt.sys
raspptpe.sys

To gain access to the Windows file system, use one of the following methods.

Method 1: Use the Windows 2000 Recovery Console

If you have a Microsoft Windows 2000 or Microsoft Windows XP CD-ROM, start your computer to the Windows Recovery Console.

NOTE: For information about how to obtain the Windows 2000 Recovery Console, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?

(http://support.microsoft.com/default.aspx?)

For additional information about how to use the Recovery Console, click the article numbers below to view the articles in the Microsoft Knowledge Base:

307654

(http://support.microsoft.com/kb/307654/EN-US/ )

HOW TO: Install and Use the Recovery Console in Windows XP

256166

(http://support.microsoft.com/kb/256166/EN-US/ )

Change Directory Command Does Not Seem to Be Recognized in Recovery Console

229716

(http://support.microsoft.com/kb/229716/EN-US/ )

Description of the Windows 2000 Recovery Console

Method 2: Use a Parallel Installation

Install a new copy of Windows to a new folder on your computer's hard disk.

For additional information about how to perform a parallel Windows installation, click the article numbers below to view the articles in the Microsoft Knowledge Base:

259003

(http://support.microsoft.com/kb/259003/EN-US/ )

How and Why to Perform a Parallel Installation of Windows NT 4.0

244378

(http://support.microsoft.com/kb/244378/EN-US/ )

System Cleanup After a Parallel Installation of Windows NT 4.0

Step 2: Remove the Security Rollup Package

Restart your computer, and then log on to the original Windows NT Server installation.
Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
Click Windows NT 4.0 Hotfix (See Q299444 for more information), and then click Add/Remove.
When you are prompted to restart your computer, click OK.

Step 3: Reinstall Service Pack 6a

Log on to Windows as Administrator, and then reinstall SP6a.

To obtain Microsoft Windows NT 4.0 SP6a, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc767869.aspx

(http://technet.microsoft.com/en-us/library/cc767869.aspx)

Step 4: Reinstall the Security Rollup Package

Log on to Windows as Administrator, and then reinstall the SRP.

For additional information about how to obtain the SRP, click the article number below to view the article in the Microsoft Knowledge Base:

299444

(http://support.microsoft.com/kb/299444/EN-US/ )

Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)

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