Article ID: 317818 - Last Review: March 13, 2002 - Revision: 1.1

Syntpenh.exe Causes an Error Message in Windows XP

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This article was previously published under Q317818
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SYMPTOMS

When you leave your computer with a Synaptics TouchPad installed idle for 15-20 minutes, you may receive the following error message:
Syntpenh.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information may be listed: 
   App Name      App Version  Module Name   Module Version  Offset
   -----------------------------------------------------------------
   Syntpenh.exe  6.0.20.0     Syntpenh.exe  6.0.20.0        00023f60
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RESOLUTION

To resolve this issue, obtain and install an updated driver for your Synaptics TouchPad from the following Synaptics Web site:
http://www.synaptics.com/support/drivers/ (http://www.synaptics.com/support/drivers/)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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Keywords: 
kb3rdparty kbenv kberrmsg kbprb kbprod2web KB317818
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