Sysprep.exe Installation with Server Appliance Kit Does Not Work

View products that this article applies to.

This article was previously published under Q320086

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SYMPTOMS

A custom installation that is created by using the Server Appliance Kit and Sysprep.exe may not work correctly. After you run Sysprep.exe, an "Account Unknown" error message may be generated during logon.

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CAUSE

This problem may occur if Sysprep.exe does not correctly create the SID for the Server Managers group.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date       Time   Version        Size    File name
   ----------------------------------------------------
   19-Mar-02  19:02  5.0.2195.5112  27,920  Setupcl.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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