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Compact Disc Recorded in Windows XP Is Missing Files or Folders or Is Unreadable

Article ID: 320174 - View products that this article applies to.

This article was previously published under Q320174

SYMPTOMS

When you copy files or folders to a compact disc-recordable (CD-R) or a compact disc-rewritable (CD-RW) by using a compact disc recorder, you may experience one or more of the following symptoms:

The disc recording is consistently unsuccessful.
You cannot read the disc by using Microsoft Windows 95 or Microsoft Windows 98, but you can read the disc in Windows XP.
You cannot read the disc in an MP3 player, but you can read the disc in Windows XP.
You are able to read the disc in an MP3 player, but not all of the files on the disc are available. However, all of the files on the disc are available when you read the disc in Windows XP.
When you add files or folders to a disc that already contains data, some files are lost. This may occur if one or both of the following conditions exist:
- A file is added to the disc, and the name of the file is the same as the name of a folder that was already on the disk.
  
  -or-
- A folder is added to the disc, and the name of the folder is the same as the name of a file that was already on the disk.

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RESOLUTION

The following file is available for download from the Microsoft Download Center:

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Download the Q320174 package now

(http://www.microsoft.com/downloads/details.aspx?FamilyID=70446cf9-5b5a-4733-a9af-e6ad6a2d96a1&DisplayLang=en)

Release Date: April 4, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/EN-US/ )

How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name
   ---------------------------------------------------
   25-Mar-2002  22:33                35,450  Cdrom.inf
   28-Mar-2002  21:35  1.0.0.3      123,904  Imapi.exe       
   12-Oct-2001  22:21  5.1.2600.16   39,808  Imapi.sys

NOTE: Install this update only if you experience the exact symptoms described in this article.

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