AVG 6.0 Anti Virus System Causes an Error Message in Windows XP

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This article was previously published under Q320324

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SYMPTOMS

When you try install the trial version of the Grisoft "AVG 6.0 Anti Virus System" program, your computer may become unstable, and you may receive the following error message:

Crash caused by wndproc = 0x771c887f = "ole32!OleMainThreadWndProc" (Unicode) Class(V): 0xc038, (NV): 0xc038 Name:"OleMainThreadWndClass

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You may then see error signature information that is similar to the following:

   App name  App version  Module name  Module version  Offset
   ------------------------------------------------------------
   avgw.exe  6.0.0.313    avgw.exe     6.0.0.313       00020a23

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CAUSE

This issue may occur because the trial version of the "AVG 6.0 Anti Virus System" program is not completely compatible with Windows XP.

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RESOLUTION

To resolve this issue, obtain and install a version of the "AVG 6.0 Anti Virus System" program or the latest version of the AVG Anti Virus program that is completely compatible with Windows XP. For information about how to do so, please visit the following Grisoft Web site:

http://www.grisoft.com/us.download (http://www.grisoft.com/us.download)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For information about how to contact Grisoft, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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