Article ID: 320838 - View products that this article applies to.
This article was previously published under Q320838
If you use a Microsoft Outlook Contacts list that is stored in public folders as the data source for a mail merge, you may receive the following error message and the mail merge does not work:
The operation could not be completed because of dialog or database engine failure. Please try again later.
This behavior may occur if both of the following conditions are true:
To work around this behavior, initiate the mail merge in Outlook 2002. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about about how to use Microsoft Outlook contacts for a mail merge, click Microsoft Outlook Help on the Help menu, type mail merge in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
For more information about how to start a mail merge in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/287561/ )How to use the Mail Merge feature with contacts in Outlook 2002 and Outlook 2003
(http://support.microsoft.com/kb/290408/ )Frequently asked questions about mail merge in Word 2002
(http://support.microsoft.com/kb/294684/EN-US/ )WD2002: How to Use Mail Merge to Create Mailing Labels
(http://support.microsoft.com/kb/294685/ )How to use mail merge to create envelopes in Word 2002
(http://support.microsoft.com/kb/294683/ )How to use mail merge to create form letters in Word 2002
Article ID: 320838 - Last Review: February 1, 2007 - Revision: 4.4
Contact us for more help
Connect with Answer Desk for expert help.