Epson Perfection 1250 Scanner Causes an Error Message in Windows XP

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This article was previously published under Q321982

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SYMPTOMS

When you are using your Epson Perfection 1250 scanner, you may receive the following error message:

Epson Perfection 1250 Scanner has encountered a problem and must be shut down. We apologize for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App Name     App Version  Module Name  Module Version  Offset
   ---------------------------------------------------------------
   svchost.exe  5.1.2600.0   essisc1.dll  1.1.1.1         00002c02

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CAUSE

This issue may occur because the Epson Perfection 1250 scanner driver is not completely compatible with Windows XP.

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RESOLUTION

To resolve this issue, obtain and install the latest driver (v.5.54A or later) for the Perfection 1250 scanner. For information about how to do so, please visit the following Epson Web site:

http://support.epson.com/hardware/scanner/pr125_/index.html (http://support.epson.com/hardware/scanner/pr125_/index.html)

http://www.epson.com ( http://www.epson.com)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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