Createsw.exe Causes an Error Message in Windows XP

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This article was previously published under Q322792

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SYMPTOMS

When you try to connect to the Internet, you may receive the following error message:

createsw.exe has encountered a problem and must be closed. We apologize for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App name      App version  Module name  Module version  Offset
   ----------------------------------------------------------------
   createsw.exe  0.0.0.0      unknown      0.0.0.0         00006b6e

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CAUSE

This issue may occur if the Createsw.exe Trojan is running on your computer. Createsw.exe is a user-monitoring Trojan file that may insert Web pages on to your computer.

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RESOLUTION

Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base:

49500 (http://support.microsoft.com/kb/49500/EN-US/ ) List of Antivirus Software Vendors

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