WM_TIMER messages may stop being delivered to programs in Windows 2000

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Article ID: 322913
This article was previously published under Q322913
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SYMPTOMS

WM_TIMER timer messages may stop being delivered to programs on systems that run longer than 497 days. This may cause portions of programs to stop working. For example, if a program updates a window when it receives a WM_TIMER message, window updating stops.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following files are available for download from the Microsoft Download Center:

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Release Date: October 28, 2002

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   27-Jul-2002  16:50  5.0.2195.5265     42,256  Basesrv.dll
   27-Jul-2002  16:50  5.0.2195.5907    222,992  Gdi32.dll
   27-Jul-2002  16:50  5.0.2195.4928    708,880  Kernel32.dll
   27-Jul-2002  16:50  5.0.2195.4733    332,560  Msgina.dll
   26-Jun-2001  00:17  3.10.0.103        47,808  User.exe
   27-Jul-2002  16:50  5.0.2195.5931    379,664  User32.dll
   27-Jul-2002  16:50  5.0.2195.5968    369,936  Userenv.dll
   17-Jul-2002  16:45  5.0.2195.5948  1,642,416  Win32k.sys
   03-May-2002  16:31  5.0.2195.5731    178,960  Winlogon.exe
   27-Jul-2002  16:50  5.0.2195.5935    243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product
For more information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
For more information about other problem on systems that run longer than 497 days, click the following article number to view the article in the Microsoft Knowledge Base:
831409 Your Windows 2000-based computer stops responding after the computer runs without interruption for more than one year

Properties

Article ID: 322913 - Last Review: October 10, 2011 - Revision: 6.0
Keywords: 
kbHotfixServer kbqfe kbwin2ksp4fix kbbug kbenv kbfix kbwin2000presp4fix KB322913

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