2002 FIFA World Cup May Cause an Error Message in Windows XP

View products that this article applies to.

This article was previously published under Q324698

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SYMPTOMS

While you are running 2002 FIFA World Cup by Electronic Arts, you may receive the following error message:

2002 FIFA World Cup has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name    App version   Module name   Module version   Offset
---------------------------------------------------------------
fifawc.exe  0.0.0.0       fifawc.exe    0.0.0.0          001d0844

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CAUSE

This issue may occur if 2002 FIFA World Cup by Electronic Arts is installed. There is a known compatibility issue between this program and the Microsoft software that is listed at the beginning of this article.

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RESOLUTION

Contact Electronic Arts to report this issue and to receive additional support. To do so, visit the following Electronic Arts Web site:

http://www.ea.com/easports/home/home.jsp (http://www.ea.com/easports/home/home.jsp)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

For information about how to contact Electronic Arts, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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