Support WebCast: Using Remote Assistance and System Restore in Microsoft Windows XP

Session Summary

During this session, we will discuss Remote Assistance and System Restore. We will also talk about the connection process when you use Remote Assistance. In addition, we will review the common problems that you may encounter when connecting. We will also talk about System Restore, and what it will and will not restore.

This is a Level 200 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session that was recorded September 27, 2001 and presented by Jamir Correa and Rami Munder. Jamir joined Microsoft in 2000 and has provided support for Windows 95, Windows 98, Windows Millennium Edition, and Windows CE. He joined the Whistler Beta Project in November 2000, where he stayed from Beta 1 through RTM, focusing mainly on PCHealth. He recently joined the Windows XP Jenga team, where he will provide training, support, and mentoring for Windows XP. Rami Munder started working at Microsoft in January 2000 and has been on the PSS Performance team supporting Windows 2000 since April 2000. He started working on the Windows XP Beta project in April 2001, focusing on Performance, System Monitor, User State Migration tools, and Remote Assistance. Rami graduated from Texas A&M University in December of 1999.

Viewing the Presentation

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Additional Resources

Download presentation (http://download.microsoft.com/download/e/b/6/eb6dac6b-cf5e-4f6b-aa13-03a4f022150d/wc092701.exe) wc092701. This is a 504-KB Microsoft PowerPoint (.ppt) file.
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Read the transcript from this Support WebCast (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fservicedesks%2fwebcasts%2fen%2fwc092701%2fwct092701.asp)

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