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Some Programs May Be Slow When Accessing Files on a Network ShareArticle ID: 326826 - View products that this article applies to. This article was previously published under Q326826 On This PageSYMPTOMS Any program that uses files on a network share may seem to run slowly while the program is accessing large files across the network. The
program may seem to take longer to start, or may seem to stop responding (hang)
as it accesses large files across the network. CAUSE There is a problem with the redirector in which the
redirector may remove a file from the cache although there are open handles to
the file. This occurs when the redirector does not collapse an open call.
RESOLUTIONWindows 2000Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:260910
(http://support.microsoft.com/kb/260910/EN-US/
)
How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
(http://support.microsoft.com/contactus/?ws=support)
Date Time Version Size File name
----------------------------------------------------------
05-Nov-2002 14:35 5.0.2195.6114 371,536 Mrxsmb.sys
05-Nov-2002 14:35 5.0.2195.6114 132,944 Rdbss.sys
Windows XPA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of
this fix has the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
(http://support.microsoft.com/contactus/?ws=support)
Windows XP Date Time Version Size File name -------------------------------------------------------------- 23-Jan-2003 15:31 5.1.2600.1161 399,488 Mrxsmb.sys 23-Jan-2003 15:31 5.1.2600.1161 154,880 Rdbss.sys Windows XP 64-Bit Edition Date Time Version Size File name -------------------------------------------------------------- 23-Jan-2003 15:31 5.1.2600.1161 1,256,192 Mrxsmb.sys 23-Jan-2003 15:31 5.1.2600.1161 489,088 Rdbss.sys STATUSWindows 2000Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.Windows XPMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.MORE INFORMATION
For additional information about more recent redirector fixes for Windows 2000 and Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
812937
(http://support.microsoft.com/kb/812937/EN-US/
)
File Lock or Access Denied Error Message When You Save Files Over the Network
816036 For additional information about how
to obtain a hotfix for Windows 2000 Datacenter Server, click the article number
below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816036/EN-US/
)
Windows 2000 Crashes with a "Stop 0x000000d1" Error Message
265173
(http://support.microsoft.com/kb/265173/EN-US/
)
The Datacenter Program and Windows 2000 Datacenter Server Product
PropertiesArticle ID: 326826 - Last Review: December 1, 2007 - Revision: 3.12 APPLIES TO
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