Windows XP SP1 May Not Start with the /3GB or /USERVA Switch

Article translations Article translations
Article ID: 328269
Expand all | Collapse all

On This Page

Symptoms

If you upgrade your computer to Microsoft Windows XP Service Pack 1 (SP1) and you are using the /3GB switch or the /USERVA switch with the /3GB switch, Windows may not start. You may also receive an error message that states that one of the registry hives is corrupted.

Cause

This issue occurs because Ntldr incorrectly puts part of the registry in memory when Windows is starting. This causes the registry to be unreadable by the kernel later in the startup process. When this occurs, the startup process is stopped and you receive the error message.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size     File name
   --------------------------------------
   15-Oct-2002  11:01  223,120  Ntldr

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 328269 - Last Review: June 19, 2014 - Revision: 3.0
Keywords: 
kbautohotfix kbhotfixserver kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB328269

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com