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If a screen saver is active, you may not be able to remotely shut down your Windows XP-based computer

Article ID: 329142 - View products that this article applies to.

This article was previously published under Q329142

SYMPTOMS

When a screen saver is active on your Microsoft Windows XP-based computer, you may not be able to remotely shut down your computer.

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This problem may occur with some screen savers if the On resume, password protect option is turned on and if the DisableCAD registry entry is enabled.

Note The DisableCAD entry is a DWORD value that is located in the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Dec-2002  20:32  5.3.5.0            24,576  Xpsp1hfm.exe     
   20-Dec-2002  17:24  5.1.2600.109      430,080  Winlogon.exe     
   23-Dec-2002  18:27  5.1.2600.1154     482,816  Winlogon.exe

Windows XP, 64-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Oct-2002  15:37  5.3.5.0            59,904  Xpsp1hfm.exe     IA-64
   20-Dec-2002  17:20  5.1.2600.109      638,464  Winlogon.exe     IA-64
   20-Dec-2002  23:03  5.1.2600.1154     646,656  Winlogon.exe     IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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