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The client spooler enters a loop when it manipulates several network printers at the same time

Article ID: 329234 - View products that this article applies to.

This article was previously published under Q329234

SYMPTOMS

When a client opens several network printers that are all on a single server and then selects printer properties and preferences on all these printers at the same time, the spooler on the client side may not respond as expected. Additionally, the CPU-utilization of the print server may increase and remain high. In this scenario, a network capture shows that the client repeatedly queries the print server for printer properties.

A network capture displays the following remote procedure call (RPC) request from the client:

MSRPC: c/o RPC Request: call 0x3845 opnum 0x8 context 0x0 hint 0x734

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CAUSE

This issue occurs when the client spooler enters a loop while it performs a RemoteGetPrinterData remote procedure call.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name    
   ---------------------------------------------------------------  
   04-Oct-2002  17:29  5.1.2600.101       86,528  Win32spl.dll SP1
   04-Oct-2002  17:17  5.1.2600.1130      90,112  Win32spl.dll SP2

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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