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Slow or Delayed Screen Updates After Reconnecting to Console Session

Article ID: 811080 - View products that this article applies to.

SYMPTOMS

After you connect to the console session on a Microsoft Windows XP-based computer by using the Remote Desktop client, screen updates may be delayed, and the computer may seem to be unresponsive. Right-clicking the desktop can force delayed updates to appear.

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CAUSE

This problem should occur only if a specific Win32 function (EnumDisplaySettings) is called while a previous RDP session to the console is disconnected.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name  Platform   SP
   --------------------------------------------------------------------
   18-Dec-2002  19:03  5.1.2600.108    87,048  Rdpdd.dll  x86      none
   20-Dec-2002  21:55  5.1.2600.1152   87,304  Rdpdd.dll  x86         1
   18-Dec-2002  19:03  5.1.2600.108   259,976  Rdpdd.dll  IA64     none
   05-Dec-2002  01:28  5.1.2600.1148  261,128  Rdpdd.dll  IA64        1

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION

When this problem occurs, the computer does not seem to be affected in any other way (for example, CPU usage is typical). You can clear the condition with an interactive logon (at the physical console).

To determine if this problem is occurring, start a command prompt and type some characters. If the problem is occurring, the characters appear only after you right-click the desktop.

The Microsoft Systems Management Server (SMS) Inventory agent uses the Win32_DisplayControllerConfiguration and Win32_VideoController WMI classes. These WMI classes use the affected function. Because the agent runs regularly in the background (as a service), it triggers the problem if a remote console session is left disconnected.

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