User Profiles Are Not Unloaded After a New Printer Is Added to Windows

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Article ID: 812503 - View products that this article applies to.
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SYMPTOMS

Users may not receive their roaming user profile when they log on to Microsoft Windows XP after the first printer is installed on the computer.

RESOLUTION

Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Jan-2003  18:23  5.1.2600.1155     287,232  Localspl.dll     
   06-Jan-2003  18:23  5.131.2600.1155   167,424  Wintrust.dll     


Windows XP 64-Bit Edition Version 2002

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Jan-2003  18:23  5.1.2600.1155     956,416  Localspl.dll     IA64
   06-Jan-2003  18:23  5.131.2600.1155   544,768  Wintrust.dll     IA64
   06-Jan-2003  17:59  5.1.2600.1155     287,232  Wlocalspl.dll    X86
   06-Jan-2003  18:00  5.131.2600.1155   167,424  Wwintrust.dll    X86

Windows 2000

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows 2000

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Apr-2003  14:42  5.0.2195.6739     593,168  Setupapi.dll   

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Windows XP

This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 812503 - Last Review: February 28, 2014 - Revision: 3.10
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP 64-Bit Edition Version 2002
  • Microsoft Windows XP 64-Bit Edition Version 2002 SP1
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB812503

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