Article ID: 813366 - View products that this article applies to.
When you close a program window, you may receive the following Stop error message:
For example, you may receive this Stop error message when you close a program window to exit the program.
Stop 0x0000001E (0xC0000005, 0xA001D22B, 0x00000000, 0x00000023)
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo install this hotfix, you must have Microsoft Windows 2000 Service Pack 3 (SP3) installed on your computer.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 14-Feb-2003 20:49 5.0.2195.6621 42,256 Basesrv.dll 14-Feb-2003 20:49 5.0.2195.6660 222,992 Gdi32.dll 14-Feb-2003 20:49 5.0.2195.6656 710,928 Kernel32.dll 25-Feb-2003 20:40 5.0.2195.6669 333,072 Msgina.dll 31-Jan-2003 20:51 5.0.2195.6661 90,232 Rdpwd.sys 10-Feb-2003 23:22 5.0.2195.6663 166,912 Sp3res.dll 25-Feb-2003 20:40 5.0.2195.6666 379,664 User32.dll 25-Feb-2003 20:40 5.0.2195.6671 385,296 Userenv.dll 24-Feb-2003 21:02 5.0.2195.6669 1,620,176 Win32k.sys 06-Feb-2003 17:04 5.0.2195.6663 181,008 Winlogon.exe 14-Feb-2003 20:49 5.0.2195.6655 243,472 Winsrv.dll 25-Feb-2003 20:41 5.0.2195.6661 90,200 Rdpwd.sys 25-Feb-2003 20:40 5.0.2195.6656 710,928 Kernel32.dll 25-Feb-2003 20:40 5.0.2195.6669 1,620,176 Win32k.sys 14-Feb-2003 20:49 5.0.2195.6655 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Windows 2000 Service Pack 4.
The hotfix that is described in the "Resolution" section of this article includes the new functionality that is described in the following Microsoft Knowledge Base (KB) article:
327462Microsoft recommends that you familiarize yourself with these changes in functionality before you apply this hotfix.
(http://support.microsoft.com/kb/327462/ )Windows XP S327462 and Windows 2000 SP4 Check for Existing Roaming User Profile Folders When a Roaming User Profile Is Created
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 813366 - Last Review: January 30, 2012 - Revision: 2.0