Stop error 0x0000001E occurs when you close a program window

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SYMPTOMS

When you close a program window, you may receive the following Stop error message:

Stop 0x0000001E (0xC0000005, 0xA001D22B, 0x00000000, 0x00000023)

For example, you may receive this Stop error message when you close a program window to exit the program.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Microsoft Windows 2000 Service Pack 3 (SP3) installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Feb-2003  20:49  5.0.2195.6621      42,256  Basesrv.dll      
   14-Feb-2003  20:49  5.0.2195.6660     222,992  Gdi32.dll        
   14-Feb-2003  20:49  5.0.2195.6656     710,928  Kernel32.dll     
   25-Feb-2003  20:40  5.0.2195.6669     333,072  Msgina.dll       
   31-Jan-2003  20:51  5.0.2195.6661      90,232  Rdpwd.sys
   10-Feb-2003  23:22  5.0.2195.6663     166,912  Sp3res.dll       
   25-Feb-2003  20:40  5.0.2195.6666     379,664  User32.dll       
   25-Feb-2003  20:40  5.0.2195.6671     385,296  Userenv.dll      
   24-Feb-2003  21:02  5.0.2195.6669   1,620,176  Win32k.sys
   06-Feb-2003  17:04  5.0.2195.6663     181,008  Winlogon.exe     
   14-Feb-2003  20:49  5.0.2195.6655     243,472  Winsrv.dll       
   25-Feb-2003  20:41  5.0.2195.6661      90,200  Rdpwd.sys
   25-Feb-2003  20:40  5.0.2195.6656     710,928  Kernel32.dll     
   25-Feb-2003  20:40  5.0.2195.6669   1,620,176  Win32k.sys
   14-Feb-2003  20:49  5.0.2195.6655     243,472  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Windows 2000 Service Pack 4.

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MORE INFORMATION

The hotfix that is described in the "Resolution" section of this article includes the new functionality that is described in the following Microsoft Knowledge Base (KB) article:

327462 (http://support.microsoft.com/kb/327462/ ) Windows XP S327462 and Windows 2000 SP4 Check for Existing Roaming User Profile Folders When a Roaming User Profile Is Created

Microsoft recommends that you familiarize yourself with these changes in functionality before you apply this hotfix.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

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