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FIX: PrintUI.dll does not install the correct OEM print processor from command line script in Windows XP

Article ID: 814121 - View products that this article applies to.

Hotfix Download Available

For a Microsoft Windows 2000 version of this article, see 814120

(http://support.microsoft.com/kb/814120/ )

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SYMPTOMS

One way to install a local printer is by using PrintUI.dll by means of INF and by following the steps in the article that is listed in the "References" section. If you use this method to install a local printer that uses a custom print processor, the printer processor is not selected in the printer Properties dialog box even though the new print processor is installed. You may experience the following symptoms:

If you perform a new installation, you always receive the Winprint.dll print processor.
If you replace an existing driver, the selection for the previous print processor is retained.

Note This problem does not occur if you use the Add Printer Wizard to install the printer.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name     Platform
   --------------------------------------------------------------------
   14-Mar-2003  17:25  5.1.2600.1186    248,832  Ntprint.dll   IA-64
   14-Mar-2003  17:25  5.1.2600.1186  1,256,448  Printui.dll   IA-64
   14-Mar-2003  16:35  5.1.2600.1186     80,896  Wntprint.dll  x86
   14-Mar-2003  16:36  5.1.2600.1186    529,920  Wprintui.dll  x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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