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You cannot download files from an FTP server

Article ID: 816037 - View products that this article applies to.

Hotfix Download Available

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SYMPTOMS

You may not be able to download files from an FTP server by using Internet Explorer 6.0.

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This problem occurs because Internet Explorer 6.0 uses Passive FTP to download files from an FTP server that is configured so that it only has a limited number of available TCP ports. Passive FTP uses an arbitrary TCP port to connect to an FTP server and may not connect if the FTP server is configured to use a limited number of TCP ports.

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RESOLUTION

This hotfix is included in the latest Security Patch for Internet Explorer (MS04-004) Please use Windows Update to make sure your system is up-to-date.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   03-Mar-2003  10:59  6.0.2800.1171  483,840  Urlmon.dll

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