FIX: Hardware-Created ASF Files Stop Playing in Media Player 9 Series

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Article ID: 816044 - View products that this article applies to.
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SYMPTOMS

When you try to play back certain ASF files created by hardware devices, you may receive the following error message approximately three or four minutes after playback has started:
0xC00D1199 -- Windows Media Player cannot play the file. The file is either corrupt or the Player does not support the format you are trying to play.
You may also receive this error message when you seek past the three- or four-minute mark by using the track bar.

CAUSE

When applications built on the Windows Media Format play back files, the applications make certain checks to determine if a packet is valid. The Windows Media Format incorrectly handles a case where the time wraps around because of the maximum value possible for numeric data types.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The following file is available for download from the Microsoft Download Center:
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Download the wm816044 package now. For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   
   Date         Time   Version     Size       File name
   ------------------------------------------------------
   04-Mar-2003  15:49  9.0.0.3001  2,058,888  Wmvcore.dll      

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 816044 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Windows Media 9 Series Software Development Kit
  • Microsoft Windows Media Player 9 Series
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbdownload kbfix KB816044

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