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Internet Explorer hangs when accessing files

Article ID: 816769 - View products that this article applies to.

SYMPTOMS

When you close Internet Explorer, it may remain in memory as a process. If you then start Internet Explorer, and then try to access files that you accessed earlier by using Internet Explorer, the new instance of Internet Explorer stops responding (hangs).

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RESOLUTION

Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Hotfix information

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date         Time   Version       Size    File name
   --------------------------------------------------
   21-Mar-2003  12:22  5.1.2600.1189 528,896 User32.dll

Windows 2000

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000 Service Pack 2 (SP2) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   19-Jun-2003  20:51  5.0.2195.6738     42,256  Basesrv.dll      
   17-Jan-2003  13:06  5.0.2195.6656    236,304  Cmd.exe          
   19-Jun-2003  20:51  5.0.2195.6758    222,992  Gdi32.dll        
   19-Jun-2003  20:51  5.0.2195.6741    711,440  Kernel32.dll     
   19-Jun-2003  20:51  5.0.2195.6751    333,072  Msgina.dll       
   08-Apr-2003  02:54  5.0.2195.6701     90,232  Rdpwd.sys
   17-Jun-2003  14:54  5.0.2195.6756  4,576,768  Sp3res.dll       
   19-Jun-2003  20:51  5.0.2195.6759    380,176  User32.dll       
   19-Jun-2003  20:51  5.0.2195.6745    385,808  Userenv.dll      
   19-Jun-2003  19:08  5.0.2195.6759  1,628,784  Win32k.sys
   29-May-2003  20:25  5.0.2195.6750    181,520  Winlogon.exe     
   19-Jun-2003  20:51  5.0.2195.6758    243,984  Winsrv.dll       
   19-Jun-2003  20:51  5.0.2195.6741    711,440  Kernel32.dll     
   19-Jun-2003  20:51  5.0.2195.6759  1,628,784  Win32k.sys
   19-Jun-2003  20:51  5.0.2195.6758    243,984  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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