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"Runtime Error! R6025" Error Message When You Start PowerPoint and the Check In and the Check Out Commands Are Missing After You Install Office 2000 Service Pack 3

Article ID: 817841 - View products that this article applies to.

SYMPTOMS

After you install Microsoft Office 2000 Service Pack 3 (SP3) on a computer where the SharePoint Portal Server client components are also installed, you may experience the following symptoms:

When you start Microsoft Office PowerPoint 2000, you receive an error message that is similar to the following message:
Runtime error!
R6025 - pure virtual function call
If you change the
LoadBehavior
value in the following registry key to 1, PowerPoint 2000 starts; however, the Check in and the Check out commands do not appear on the File menu:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\PowerPoint\Addins\PKMOfficeAddIn.PwrPntUI.1
As a result, you cannot click Check in or Check out on the File menu in PowerPoint 2000 to check in or to check out PowerPoint presentations (.ppt files) to the Document Library of SharePoint Portal Server.

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CAUSE

This problem occurs because of an incompatibility between the SharePoint Portal Server client components and some of the updated PowerPoint 2000 components that are included with Office 2000 SP3.

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This problem was first fixed in a hotfix that is now contained in a service pack. If you have installed SharePoint Portal Server 2001 Service Pack 3 or a later service pack, you do not have to apply the hotfix.

Service pack information

This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

312963

(http://support.microsoft.com/kb/312963/ )

How to obtain the latest SharePoint Portal Server 2001 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 2a (SP2a).

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date        Time      Size   Version         File name     
----------------------------------------------------------
03-Apr-2003 4:16AM  98,304   10.145.6011.16  Pkmoffice.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in SharePoint Portal Server 2001 Service Pack 3.

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WORKAROUND

To work around this problem, use one of the following methods, as appropriate to your situation:

Method 1: Access the Document Library by Using a Web Browser

To access the document library by using a Web browser, follow these steps:

Connect to the SharePoint Portal Server dashboard site by using a Web browser.
Click Document Library, and then click Documents.
Locate the PowerPoint presentation that you want to work with, and then click Show Actions.
Under Actions, click the action that you want to perform.

Method 2: Access the Document Library by Using Web Folders

To access the document library by using Web folders, follow these steps:

Click Start, and then click My Network Places.
Double-click the Web folder that is associated with your SharePoint Portal Server site.
Right-click the PowerPoint presentation that you want to work with, and then click the action that you want to perform.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

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MORE INFORMATION

The client components for SharePoint Portal Server are extensions for Windows Explorer and Microsoft Office. There is no individual SharePoint Portal Server client program. The client extensions integrate SharePoint Portal Server commands with Windows Explorer and with Office programs.

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