Mipmapi.dll Error Message When You Point to "Send To" and Then Click "Mail Recipient" to Send a File in an E-mail Message

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Article ID: 821403 - View products that this article applies to.
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SYMPTOMS

You may experience either of the following symptoms:
  • When you right-click a file, point to Send To, and then click Mail Recipient, you may receive an error message similar to the following:
    Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    If you were in the middle of something, the information you were working on might be lost.

    Restart Windows Explorer.

    Please tell Microsoft about this problem.

    We have created an error report that you can send to help us improve Outlook Express. We will treat this report as confidential and anonymous.

    To see what data this error report contains, click here.

    When you view the data in the error report, the report contains an error signature that is similar to the following:

       AppName         AppVer          ModName       ModVer    offset
       --------------------------------------------------------------
       Explorer.exe    6.0.2800.1106   Mipmapi.dll   7.0.0.0   varies
  • When you use Internet Explorer and point to Send on the File menu, and then you click either Page by E-mail or Link by E-mail, you may receive an error message similar to the following:
    Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    If you were in the middle of something, the information you were working on might be lost.

    Restart Windows Explorer.

    Please tell Microsoft about this problem.

    We have created an error report that you can send to help us improve Outlook Express. We will treat this report as confidential and anonymous.

    To see what data this error report contains, click here.

    When you view the data in the error report, the report contains an error signature that is similar to the following:

       AppName         AppVer          ModName       ModVer    offset
       --------------------------------------------------------------
       Explorer.exe    6.0.2800.1106   Mipmapi.dll   7.0.0.0   varies

CAUSE

This issue may occur if the following conditions are true:
  • You install America Online (AOL) on your computer.
  • You use Outlook or Outlook Express as your default mail client.
  • You do one of the following:
    • You right-click a file, point to Send To, and then click Mail Recipient to send your file in an e-mail message.
      -or-

    • In Internet Explorer, on the File menu, you point to Send, and then click Page by E-mail, or click Link by E-mail, to send the Web page or link in an e-mail message.
When you install AOL on your computer, the AOL-installed file Mipmapi.dll may change existing Outlook and Outlook Express file associations and computer settings.

RESOLUTION

To resolve this issue, follow these steps:
  1. Change the program that is associated with the MAPIMAIL file type to Outlook or to Outlook Express. To do so:
    1. Click Start, and then click My Computer.
    2. On the Tools menu, click Folder Options, and then click the File Types tab.
    3. In Registered file types, click MAPIMAIL, click Change, click Select the program from a list, click OK, and then click Browse.
    4. Locate and then click the file name of the program that you use as your default e-mail program (Outlook.exe for Outlook or Msimn.exe for Outlook Express), click Open, click OK, and then click Close.

      Note To search for the file location, click Start, click Search, and then click All files and folders. In the All or part of the file name box, type the file name. In the Look in box, click the disk that you want to search, and then click Search.
  2. Rename the AOL Mipmapi.dll file.
    1. Click Start, click Search, and then click All files and folders.
    2. In the All or part of the file name box, type Mipmapi.dll. In the Look in box, click the disk that you want to search, and then click Search.
    3. In the Search Results window, right-click the file Mipmapi.dll, click Rename, type Mipmapi.old to rename the file, and then press ENTER.
  3. Customize the Start menu to reassociate the Internet and e-mail programs that are on the Start menu with Internet Explorer and with Outlook or Outlook Express.
    1. Right-click Start, and then click Properties.
    2. On the Start Menu tab, click Start menu, and then click Customize.
    3. On the General tab, in the Show on Start menu section, click to select the Internet check box. In the Internet list, click Internet Explorer.
    4. In the Show on Start menu section, click to select the E-mail check box. In the E-mail list, click Microsoft Outlook, or Outlook Express (depending on the e-mail program that you use).
    5. Click OK two times.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

For additional information about how to change file associations in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
307859 HOW TO: Change File Associations in Windows XP

Properties

Article ID: 821403 - Last Review: July 22, 2003 - Revision: 1.3
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows XP Home Edition
    • the operating system: Microsoft Windows XP Professional
  • Microsoft Outlook Express 6.0, when used with:
    • the operating system: Microsoft Windows XP Home Edition
    • the operating system: Microsoft Windows XP Professional
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbprb KB821403

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