Internet Explorer May Shut Down Unexpectedly If You Have Set Windows and Buttons to Windows XP Style

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Article ID: 822350
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SYMPTOMS

Internet Explorer shuts down unexpectedly because of an access violation. The call stack during the crash is as follows:
>	mshtml.dll!CButton::YieldCurrency(CElement * pElemNew=0x06bdde10)  Line 385	C++
 	mshtml.dll!CDoc::SetCurrentElem(CElement * pElemNext=0x06bdde10, long lSubNext=0, int * pfYieldFailed=0x069fdfd4, long lButton=1, int * pfDisallowedByEd=0x069fdfc4, int fFireFocusBlurEvents=1, int fMnemonic=0)  Line 3615 + 0x12	C++
 	mshtml.dll!CElement::BecomeCurrent(long lSubDivision=0, int * pfYieldFailed=0x069fdfd4, CMessage * pmsg=0x069fe400, int fTakeFocus=1, long lButton=1, int * pfDisallowedByEd=0x069fdfc4, int fFireFocusBlurEvents=1, int fMnemonic=0)  Line 1766 + 0x35	C++
 	mshtml.dll!CElement::BubbleBecomeCurrent(long lSubDivision=0, int * pfYieldFailed=0x069fe16c, CMessage * pMessage=0x069fe400, int fTakeFocus=1, long lButton=1)  Line 2031 + 0x3e	C++
 	mshtml.dll!CDoc::PumpMessage(CMessage * pMessage=0x069fe400, CTreeNode * pNodeTarget=0x06bde1b0, int fPerformTA=0)  Line 3842 + 0x46	C++
 	mshtml.dll!CDoc::OnMouseMessage(unsigned int msg=513, unsigned int wParam=1, long lParam=30867963, long * plResult=0x069feb2c, int x=507, int y=471)  Line 1881 + 0x29	C++
 	mshtml.dll!CDoc::OnWindowMessage(unsigned int msg=513, unsigned int wParam=1, long lParam=30867963, long * plResult=0x069feb2c)  Line 824 + 0x33	C++
 	mshtml.dll!CServer::WndProc(HWND__ * hwnd=0x0001150e, unsigned int msg=513, unsigned int wParam=1, long lParam=30867963)  Line 2338 + 0x30	C++
 	user32.dll!_InternalCallWinProc@20()  Line 102	Asm
 	user32.dll!UserCallWinProcCheckWow(_ACTIVATION_CONTEXT * pActCtx=0x00000000, long (HWND__ *, unsigned int, unsigned int, long)* pfn=0x6388e690, HWND__ * hwnd=0x0001150e, unsigned int msg=513, unsigned int wParam=1, long lParam=30867963, void * pww=0x0102b10c, int fEnableLiteHooks=1)  Line 165 + 0x37	C
 	user32.dll!DispatchMessageWorker(tagMSG * pmsg=0x069fec78, int fAnsi=0)  Line 2490 + 0x1e	C
 	user32.dll!DispatchMessageW(const tagMSG * lpMsg=0x069fec78)  Line 1028	C
 	browseui.dll!TimedDispatchMessage(tagMSG * pmsg=0x069fec78)  Line 9368	C++
 	browseui.dll!BrowserThreadProc(IETHREADPARAM * piei=0x00000000)  Line 9592	C++
 	browseui.dll!BrowserProtectedThreadProc(void * pv=0x0546fd00)  Line 9745	C++
 	browseui.dll!SHOpenFolderWindow(IETHREADPARAM * piei=0x0546fd00)  Line 9923	C++
 	kernel32.dll!BaseThreadStart(unsigned long (void *)* lpStartAddress=0x718bfac1, void * lpParameter=0x0546fd00)  Line 532 + 0x6	C

CAUSE

This problem may occur if you have set Windows and buttons to Windows XP style. The Windows and buttons option is on the Appearance tab of the Windows XP Display Properties dialog box.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   30-Jun-2003  18:16  6.0.2800.1221  2,793,984  Mshtml.dll
				

WORKAROUND

To work around this problem, set Windows and buttons to Windows Classic style.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6 Service Pack 1.

MORE INFORMATION

To set the appearance of windows and buttons in Windows XP, follow these steps:
  1. Right-click the desktop, and then click Properties.
  2. Click the Appearance tab.
  3. Under Windows and Buttons, click Windows XP style or click Windows Classic style.

Properties

Article ID: 822350 - Last Review: October 9, 2011 - Revision: 2.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug KB822350

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