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FIX: Multi-language documents are not indexed correctlyArticle ID: 822561 - View products that this article applies to. On This PageSYMPTOMSWhen you search for an indexed Microsoft Office document
that contains multiple languages, the document may not be returned by the
search. These languages may include Japanese, Chinese, Korean, Thai, and
some Western European languages. CAUSEThis problem occurs because the filter that is used for Microsoft Office documents (Offfilt.dll) does not correctly identify the languages. Therefore, the indexing
service chooses the incorrect word breaker for the text, and this choice causes the query
not to retrieve the documents that you expect. RESOLUTIONWindows 2000Hotfix informationA supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesTo apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed on the computer.Restart requirementYou do not have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Collapse this table
Windows XPService pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:322389
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
Hotfix informationPrerequisitesTo apply this hotfix, you must have Windows XP or Windows XP Service Pack 1 (SP1) installed on the computer.Restart requirementYou do not have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Collapse this table
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. PropertiesArticle ID: 822561 - Last Review: November 4, 2007 - Revision: 1.6
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