Computer restarts unexpectedly or you receive a "STOP: 0x0000001E" error message on a blue screen

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Article ID: 822563 - View products that this article applies to.
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SYMPTOMS

On your Windows 2000-based system, you may experience any of the following symptoms:
  • Your computer automatically restarts.
  • You receive the following error message on a blue screen:
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x0000001E (0x0xc0000005, 0x0xbfb235f3, 0x0x00000000, 0x0x0000002c)
    KMODE_EXCEPTION_NOT_HANDLED
  • When you view the system log in Event Viewer, you notice an event ID 1003 entry with information that is similar to the following:
    Date: date
    Source: System
    Error Time: time
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: COMPUTER
    Description: Error code 0000001E, parameter1 0xc0000005, parameter2 0xbfb235f3, parameter3 0x00000000, parameter4 0x0000002c. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

  • The symptoms of a Stop error vary according to your computer's system failure options. For additional information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
    307973 HOW TO: Configure System Failure and Recovery Options in Windows
  • Not all Stop 0x0000001E errors are caused by the issue that is described in this article.

CAUSE

This issue may occur if there is a synchronization problem that permits a device object that is maintained by the Cluster Disk Driver (ClusDisk.sys) to be set to a NULL value and then reused on a separately running thread. This condition may occur if the Cluster Service issues a Disk Reserve operation at the same time that the Plug and Play Manager component is servicing a removal event.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version        Size    File name 
  ------------------------------------------------------- 
  20-Jun-2003  17:46  5.0.2195.6759  75,568  Clusdisk.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This hotfix is included in the list of recommended hotfixes to be proactively applied to Windows 2000 server clusters. Click the following article number to view the article that contains this list in the Microsoft Knowledge Base:
895090 Recommended hotfixes for Windows 2000 Service Pack 4-based server clusters
This hotfix should be evaluated and applied proactively to all server clusters that are prone to be negatively affected by the problem that is described in this article.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages

Properties

Article ID: 822563 - Last Review: October 26, 2006 - Revision: 6.2
APPLIES TO
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwin2000presp5fix kbbug kberrmsg kbfix kbqfe KB822563

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