Stop Error When You Close a Publisher Publication That Contains Arabic Characters

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SYMPTOMS

When you open and then close a publication that contains Arabic characters (Arabic Typesetting font) in Microsoft Office Publisher, you may receive a Stop error message similar to the following Stop error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

Win32k.sys - address BF8FB6F5 base at BF800000 Data Stamp 3db6d462

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CAUSE

This problem may occur on a Microsoft Windows XP computer after you use the Pack and Go feature in Publisher to compress and uncompress the publication.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version          Size       File name
   -----------------------------------------------------------
   08-Jul-2003  11:49  5.1.2.225          277,248  Atmfd.dll
   08-Jul-2003  11:49  5.1.2.225           27,136  Atmlib.dll
   08-Jul-2003  11:49  5.1.2600.1221       79,360  Fontsub.dll
   08-Jul-2003  11:49  5.1.2600.1221      235,520  Gdi32.dll
   08-Jul-2003  11:46  0.2.0.81           198,656  T2embed.dll
   08-Jul-2003  11:49  5.1.2600.1221      529,408  User32.dll
   08-Jul-2003  11:49  1.411.2600.1221    351,232  Usp10.dll
   13-Jun-2003  18:46  5.1.2600.1234    1,676,928  Win32k.sys
   08-Jul-2003  11:49  5.1.2600.1221      272,896  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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