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"Confirmation ID is invalid" error message when you try to activate Windows Server 2003 by phone
Article ID: 824345 - View products that this article applies to.
When you use the Windows Product Activation Wizard to activate Windows Server 2003 by phone, you may receive the following error message when you type your confirmation ID and then click Next:
The confirmation ID is invalid. Please check the number and try again.
This issue may occur if you activate Windows by phone after the 30-day activation grace period has expired.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart RequirementYou must restart your computer after you apply this hotfix.
Note After you install this hotfix and restart the computer, the 30-day activation grace period is reset.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
If you not able to access the server because the product activation period has expired, install the hotfix by using one of the following methods.
Date Time Version Size File name ------------------------------------------------------ 28-Aug-2003 00:39 5.2.3790.81 380,928 Licdll.dll 28-Aug-2003 00:39 5.2.3790.81 540,160 Winlogon.exe
Method 1: Install the hotfix in Safe modeTo install the hotfix in Safe mode, use the following steps:
Method 2: Manually replace the system files in recovery mode.To manually replace the system files in recovery mode, use the following steps:
Method 2: Replace system files by using the Recovery Console
To work around this issue, use the following troubleshooting methods in the order that they are presented in. After you complete each step, test to determine whether the issue is resolved. If the issue persists, go to the next method.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Windows Product Activation, visit the following Microsoft Web site:
http://www.microsoft.com/piracy/mpa.aspxFor a list of frequently asked questions (FAQ) about Product Activation, visit the following Microsoft Web site:
Article ID: 824345 - Last Review: October 16, 2007 - Revision: 8.9