You cannot see list options when you use the zoom feature in Internet Explorer

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Article ID: 826499 - View products that this article applies to.
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Symptoms

When you view a Web page in Microsoft Internet Explorer, and you click the down arrow next to a list to view the options in the list, the list expands to display the options.

However, when you use Internet Explorer's zoom feature so that the Web page is larger on your screen and you try to view the options in a list, the list may not expand, and you cannot select an option from the list.

Cause

This problem may occur when the zoom attribute of a SELECT element is changed to some particular values. In that case, the SELECT element on a Web page may be incorrectly resized to two pixels high by the Microsoft HTML rendering engine (MSHTML).

Note A list on a Web page is a SELECT element.

The Internet Explorer zoom feature can be turned on by using a Dynamic HTML (DHTML) script, it can be turned on when you press and hold the CTRL key while you turn the wheel button on the mouse, or it can be turned on when you use the Text Size command on the View menu.

This problem may occur when you press and hold the CTRL key while you turn the wheel button on the mouse, or when you use the Text Size command on the View menu. However, this problem is most likely to occur when you use a DHTML script.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version        Size       File name
--------------------------------------------------------
05-Feb-2004  15:08  6.0.2800.1404  2,795,520  Mshtml.dll

Status

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Properties

Article ID: 826499 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows 98 Standard Edition
    • Microsoft Windows Millennium Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbie600sp2fix kbie600presp2fix kbfix kbbug kbprb KB826499

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