Downloaded pictures do not appear in the library in Digital Image Suite

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Article ID: 827828 - View products that this article applies to.
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Symptoms

When you use the Library in any of the programs that are listed in the "Applies To" section of this article to view digital pictures, the pictures downloaded from your camera may not be viewable.

Cause

This behavior occurs if the digital pictures are moved from the camera to a NTFS file system drive. This behavior also occurs because some software marks photos as temporary files when they are acquired from the camera. The Picture It! Library and Digital Image Library do not display temporary files.

Resolution

To resolve this issue, Microsoft has an update that enables the Library to view these temporary files. To download the update, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=a792d6e5-5d09-4bbf-b7df-b1451f201dae&DisplayLang=en
Follow the steps that appear on this Web page to download and install the update.

More information

This behavior has been reported with the following cameras:
  • Canon S400 with ZoomBrowser software
  • Canon G3
  • Canon EOS 10D camera
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 827828 - Last Review: November 1, 2013 - Revision: 5.0
Applies to
  • Microsoft Digital Image Suite 9
Keywords: 
kbnosurvey kbarchive kbprb KB827828

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