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Vertical scroll bar not visible when you add columns to a view in the Microsoft Business Solutions CRM version 1.0 Sales for Outlook client

Article ID: 832319 - View products that this article applies to.

SYMPTOMS

When you add columns to your custom view created in the Microsoft CRM version 1.0 Sales for Outlook, you might come to a point where you have added too many columns. In this condition, you cannot view the last record and the vertical scroll bar will disappear from the view.

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RESOLUTION

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that this article describes. Apply the hotfix only to systems that are experiencing this problem. This problem has been fixed in Microsoft Business Solutions CRM version 1.2.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

(http://support.microsoft.com/default.aspx?scid=fh;%5Bln%5D;cntactms)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this update on Microsoft CRM server and client computers.

Prerequisites

To install this update, you must have Microsoft CRM version 1.0 installed.

Removal information

You cannot remove this update.

Restart requirement

If prompted, restart your Microsoft CRM server after installing this hotfix. You do not have to restart your client computer after you install this update.

File information

The English version of this hotfix has the file attributes that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000 Server or Windows Server 2003

   Date         Time   Version       Size     File name 
   ----------------------------------------------------------
   14-Aug-2003  04:57  none          857  grid_data.aspx

Windows 2000 Professional

   Date         Time   Version       Size     File name 
   ----------------------------------------------------------
   03-Aug-2003  07:27  none          4,530  grid_data.htm

Windows XP Professional

   Date         Time   Version       Size     File name 
   ----------------------------------------------------------
   03-Aug-2003  07:27  none          4,530  grid_data.htm

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