Scheduled tasks do not run after you install Windows XP Service Pack 1

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Article ID: 832585
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Symptoms

After you install Microsoft Windows XP Service Pack 1, the Task Scheduler service may not start as expected. In this scenario, your scheduled tasks do not run. Additionally, when you click View Log on the Advanced menu in the Task Scheduler service, you see that the following error is logged to the Schedlgu.txt file:
Task scheduler fails to start with 0x80041311 (SCHED_E_ACCOUNT_DBASE_CORRUPT)
0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.

Cause

This problem may occur if the credentials database is corrupted.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
 Windows XP 32-bit editions

    Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Dec-2003  21:38  5.1.2600.1327     283,136  Mstask.dll       
   11-Dec-2003  21:32  5.1.2600.1327      10,752  Mstinit.exe      
   19-Dec-2003  21:38  5.1.2600.1327     172,544  Schedsvc.dll     
   16-Dec-2003  03:50  5.1.2600.1328     586,240  Xpsp2res.dll     

 Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Dec-2003  19:59  5.1.2600.1327     658,944  Mstask.dll       IA-64
   11-Dec-2003  20:33  5.1.2600.1327      25,600  Mstinit.exe      IA-64
   19-Dec-2003  19:59  5.1.2600.1327     576,000  Schedsvc.dll     IA-64
   19-Dec-2003  20:38  5.1.2600.1327     283,136  Wmstask.dll      x86
   11-Dec-2003  20:32  5.1.2600.1327      10,752  Wmstinit.exe     x86
   19-Dec-2003  20:38  5.1.2600.1327     172,544  Wschedsvc.dll    x86
   16-Dec-2003  02:50  5.1.2600.1328     586,240  Wxpsp2res.dll    x86
   16-Dec-2003  02:50  5.1.2600.1328     585,728  Xpsp2res.dll     IA-64
Note After you apply this hotfix, you must either restart your computer or restart the Task Scheduler service. To restart the Task Scheduler service, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Services.
  3. In the list of services, click Task Scheduler, click Stop, and then click Yes when you are prompted to stop the Task Scheduler service.
  4. Click Start, and then click Close.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 832585 - Last Review: June 20, 2014 - Revision: 4.0
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kberrmsg kbwinxppresp2fix kbfix kbbug KB832585

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