Article ID: 834728 - View products that this article applies to.
When you use programs that that perform registry backup and restore operations, your computer may stop responding, and you may receive the following error message:
CPU usage may also unexpectedly increase to 100% until you restart the computer. When the CPU usage is at 100%, any programs that use registry features may stop responding.
BugCheck 0x51 (c, c0000005, bddbab34, bddba78c)
Arg1: 0000000c, (reserved)
Arg2: c0000005, (reserved)
Arg3: bddbab34, depends on where Windows bugchecked, may be pointer to hive
Arg4: bddba78c, depends on where Windows bugchecked, may be return code of HvCheckHive if the hive is corrupt.
This problem may occur if you use a remote control program or a system backup program.
The RegRestoreKey function reads a specified registry hive file and copies it to a specified key in the System registry. The RegSaveKey function saves a specific registry key and all related subkeys to a hive file. Both functions perform operations on the System registry that must be performed exclusively. The problem that is described in this article occurs because the RegSaveKey and RegRestoreKey functions are called at the same time in a multi-thread program.
Windows 2000 hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesMicrosoft Windows 2000
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 19-Dec-2003 18:57 5.0.2195.6886 30,224 Mountmgr.sys 05-Feb-2004 20:37 5.0.2195.6897 1,699,776 Ntkrnlmp.exe 05-Feb-2004 20:37 5.0.2195.6897 1,699,200 Ntkrnlpa.exe 05-Feb-2004 20:37 5.0.2195.6897 1,720,000 Ntkrpamp.exe 05-Feb-2004 20:37 5.0.2195.6897 1,677,312 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information about the RegSaveKey and RegRestoreKey functions, visit the following Microsoft Web site:
http://msdn.microsoft.comFor additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 834728 - Last Review: January 16, 2012 - Revision: 3.0