Internet Explorer 6 stops responding when you start it from a JavaScript hyperlink or from a Jscript hyperlink in an Office document

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Article ID: 835311 - View products that this article applies to.
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SYMPTOMS

When you click a JavaScript or Jscript hyperlink in a Microsoft Office document, a Microsoft Internet Explorer 6 window opens but then stops responding and does not load the target of the hyperlink.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003

   Date         Time   Version       Size       File name
   -------------------------------------------------------
   15-Jun-2004  16:49  6.0.3790.183  2,918,912  Mshtml.dll

Windows Server 2003 64-Bit Edition

   Date         Time   Version       Size       File name    Platforms
   -------------------------------------------------------------------
   15-Jun-2004  16:49  6.0.3790.183  8,212,992  Mshtml.dll   IA-64
   15-Jun-2004  16:49  6.0.3790.183  2,918,912  Wmshtml.dll  x86

Windows XP

   Date         Time   Version        Size       File name
   --------------------------------------------------------
   14-Apr-2004  23:46  6.0.2800.1419  2,795,520  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Properties

Article ID: 835311 - Last Review: November 15, 2007 - Revision: 2.10
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
kbautohotfix kbhotfixserver kbjava kbwinxppresp2fix kbwinserv2003presp1fix kbqfe kbfix kbbug KB835311

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