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Error message when you try to open a file on a Windows XP-based client and the file is cached by another user

Article ID: 837131 - View products that this article applies to.

SYMPTOMS

Consider this scenario. A program exists on an offline share of a computer that is running Microsoft Windows Server 2003. The share is optimized for performance. Network clients are running Microsoft Windows XP. When the second Windows XP-based client tries to access the program on the offline share, the clients may receive an error message that is similar to the following:

Program_Name - application. Error The application failed to initialize properly (0xc0000022). Click on OK to terminate the application. The file is locked or you do not have permissions to the file.

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CAUSE

When you open a file that is in the cache, but the file is cached by another user, access is denied because you do not have permissions to the cached data. Therefore, the open command fails.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Mar-2004  23:03  5.1.2600.1367     236,544  Cscdll.dll      
   25-Mar-2004  21:50  5.1.2600.1367   1,276,416  Mrxsmb.sys
   25-Mar-2004  21:50  5.1.2600.1367     495,616  Rdbss.sys
   25-Mar-2004  23:00  5.1.2600.1367      92,160  Wcscdll.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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