Article ID: 839262 - View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
When you shut down or restart a Microsoft Windows Small Business Server 2003-based computer, services that run on the computer may immediately stop before the services can shut down correctly. Sometimes, the abrupt termination of these services may cause data loss.
This issue occurs because the Windows Small Business Server 2003 Setup program incorrectly changes the WaitToKillServiceTimeout registry value to a REG_DWORD type. This value is supposed to be a REG_SZ type. Therefore, the system interprets the WaitToKillServiceTimeout value as a 0-millisecond time-out, and immediately terminates services that are running.
To resolve this issue, you must delete the WaitToKillServiceTimeout registry value and then re-create the WaitToKillServiceTimeout value as a REG_SZ type. To do so, follow these steps.
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.
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