You may receive an error message when you try to open the Dial-in tab in Small Business Server 2003

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Article ID: 842695 - View products that this article applies to.
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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Symptoms

When you use the Active Directory Users and Computers snap-in in Microsoft Windows Small Business Server (SBS) 2003 and try to open the Dial-in tab in the properties of a user object, the Dial-in tab may not open. Additionally, you may receive an error message that is similar to the following error message:
Dial-in page error.
Could not load the Dial-in profile for this user because: Access is denied.
If the Dial-in tab does open, you may receive an error message that is similar to the following:
Dial-in page initialization failed.

Cause

This issue may occur if the Local Service account does not have the correct registry permissions.

Resolution

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.To resolve this issue, follow these steps:
  1. Click Start, click Run, type regedt32, and then click OK.
  2. Locate and click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg
  3. Right-click winreg, and then click Permissions.
  4. Click Add, and then click Advanced.
  5. Click Find Now.
  6. In the Search results box, click Local Service, and then click OK.
  7. Under the Allow column, click to select the Read check box.
  8. Click OK.
  9. Make sure that read permissions for the Local Service account have been applied to the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg\AllowedPaths
    If read permissions for the Local Service account have been applied, go to step 10. If read permissions for the Local Service account have not been applied, give read permissions to the Local Service account for the
    AllowedPaths
    subkey. To do this, follow these steps:
    1. Locate and click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg\AllowedPaths
    2. Right-click AllowedPaths, and then click Permissions.
    3. Click Add, and then click Advanced.
    4. Click Find Now.
    5. In the Search results box, click Local Service, and then click OK.
    6. Under the Allow column, click to select the Read check box.
    7. Click OK.
  10. Quit Registry Editor.

Properties

Article ID: 842695 - Last Review: November 1, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
Keywords: 
kbnosurvey kbarchive kbprb KB842695

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