Article ID: 843019 - View products that this article applies to.
When you try to start Windows Messenger after you install Microsoft Windows XP Service Pack 2 (SP2), Windows Messenger does not start, and you receive the following warning message:
This problem occurs because by default, Windows Messenger is blocked in Windows XP SP2.
To resolve this problem, use one of the following methods to add Windows Messenger to the Windows Firewall exception list.
Note A firewall is designed to help protect your computer from attack by malicious users or by malicious software such as viruses that use unsolicited incoming network traffic to attack your computer. Adding Windows Messenger to the Windows Firewall exception list may make your computer available to attacks by malicious users.
Method 1: Unblock Windows Messenger in the warning message windowWhen you start Windows Messenger, you receive the warning message that is described in the "Symptoms" section. To add Windows Messenger to the Windows Firewall exception list, click Unblock this program, despite the security risk in the warning message window.
Method 2: Unblock Windows Messenger by using Windows FirewallTo manually add Windows Messenger to the Windows Firewall exception list, follow these steps:
Article ID: 843019 - Last Review: July 8, 2005 - Revision: 3.5