FIX: You may receive a "Page cannot be displayed" error message when you click a hyperlink to view a Microsoft Office document in Internet Explorer 6.0 Service Pack 1

When you use a direct connection to a security-enhanced Web site, you may receive the following error message in Microsoft Internet Explorer 6.0 Service Pack 1: This problem may occur when you click a hyperlink in a Microsoft Office document that opens a security-enhanced Web page.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Service packs that include this hotfix

This hotfix is not included in any service packs.

Prerequisites

You must have Microsoft Internet Explorer 6.0 Service Pack 1 (SP1) installed to apply this hotfix.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Registry Information

You must modify the registry to use this hotfix. After you apply this hotfix, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate the following registry key:
   
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main
3. Right-click the registry key that you located in step 2, click New, and then click Key.
4. Type FeatureControl for the name of the new subkey, and then press ENTER.
5. Right-click FeatureControl, click New, and then click Key.
6. Type FEATURE_AUTO_REFRESH_ON_NON_CACHABLE_OFFICE_LINKS_KB843286 for the name of the new subkey, and then press ENTER.
7. Right-click the subkey that you created in step 6, click New, and then click DWORD Value.
8. Type Iexplore.exe, and then press ENTER.
9. Right-click Iexplore.exe, and then click Modify.
10. In the Value box, type 00000001, and then click OK.
11. On the File menu, click Exit to quit Registry Editor.

To work around this problem, use one of the following procedures:

• After you receive the "Page cannot be displayed" error message, click Refresh in Internet Explorer to view the Office document.
• In Internet Explorer, turn off Show friendly HTTP error messages. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. In the Internet Options dialog box, click the Advanced tab.
  4. On the Advanced tab, click to clear the Show friendly HTTP error messages check box, and then click OK.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: