ARCserveIT 6.61 does not successfully back up files that are in the %Windir%\SoftwareDistribution folder of your Windows XP SP2-based computer

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Article ID: 870904
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Symptoms

When you try to back up your Microsoft Windows XP Service Pack 2 (SP2)-based computer by using ARCserveIT 6.61, the backup program from Computer Associates, files that are located in the %Windir%\SoftwareDistribution folder are not backed up. This behavior occurs even though ARCserveIT indicates that the backup was successful. Additionally, if you click the Activity Log tab in the Job Status window of ARCserveIT 6.61, you see information that is similar to the following:
AE0004 Failed to open file <C:\WINDOWS\SoftwareDistribution\
DataStore\DataStore.edb>.
AE0004 Failed to open file <C:\WINDOWS\SoftwareDistribution\
DataStore\Logs\edb.log>.
AE0004 Failed to open file <C:\WINDOWS\SoftwareDistribution\
DataStore\Logs\tmp.edb>.
AE0004 Failed to open file <C:\WINDOWS\SoftwareDistribution\
EventCache\{08D2B795-AB87-4781-9B34-E5EAD4C866A4}.bin>.
AE0004 Failed to open file <C:\WINDOWS\SoftwareDistribution\
EventCache\{68905883-843E-44C0-B603-BAE522C1AA23}.bin>.
AE0004 Failed to open file <C:\WINDOWS\SoftwareDistribution\
EventCache\{A8A5ADAA-5C8B-4618-88BA-127E05B5DE8C}.bin>.
Note This log information has been wrapped for readability.

Cause

This behavior occurs because the Extensible Storage Engine (ESE) database that is used by the Microsoft Software Update Services (SUS) 2.0 version of the Automatic Updates service is opened exclusively by the operating system. Therefore, the backup program cannot read the %Windir%\SoftwareDistribution folder to build a backup image.

Note The %Windir%\SoftwareDistribution folder was added in Windows XP SP2.

More information

Computer Associates no longer supports ARCserveIT 6.61 for Windows. We recommend that you contact Computer Associates for more information. For information about how to contact Computer Associates, visit the following Computer Associates Web site:
http://www.ca.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 870904 - Last Review: June 20, 2014 - Revision: 3.0
Keywords: 
kbadmin kberrmsg kb3rdparty kbbackup kbprb kbtshoot KB870904

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